Privacy policy.
How Harbourlight Blinds & Curtains collects, uses, stores and discloses personal information received through enquiries, quotations and service delivery.
1. Who this policy covers
This policy applies to Harbourlight Blinds & Curtains Pty Ltd and its website, quotation, installation and customer-service activities. The company’s ABN will be added once issued.
2. Information we may collect
- name, email address, telephone number, suburb, postcode and service address;
- project descriptions, product details, measurements, access information and preferred timing;
- photographs of windows, products, components, faults and installation areas;
- quotation, invoice, payment and transaction records;
- communications, service history, warranty or rectification information; and
- technical website information such as IP address, browser, device, referring page, cookies and analytics events where enabled.
Please remove personal documents, faces of unrelated people and other unnecessary personal information from uploaded photographs.
3. Why information is collected
Information may be used to assess enquiries, prepare quotations, measure and specify products, arrange access, perform installation or rectification work, process payments, manage supplier or warranty matters, respond to complaints, improve the website, maintain business records and meet legal or insurance requirements.
4. How information may be disclosed
Relevant information may be disclosed to product suppliers, installers or subcontractors, licensed electricians, payment providers, email and website hosting providers, analytics or IT providers, insurers, professional advisers and government or regulatory bodies where reasonably required. Harbourlight does not sell customer contact lists.
5. Photographs
Enquiry photographs are used for assessment, quotation, installation, rectification and record-keeping. Project photographs will not be used publicly for marketing, social media or testimonials without separate permission.
6. Storage and security
Website form submissions are intended to be retained for up to 18 months unless they become part of a quotation, contract, warranty, dispute, taxation or other business record requiring longer retention. Reasonable administrative and technical safeguards are used, but no internet transmission or storage system is completely secure.
7. Overseas service providers
Some hosting, email, analytics, payment or software providers may process information outside Australia. The provider and location can change over time. Harbourlight will use reputable providers and limit disclosure to what is reasonably required for the service.
8. Cookies and analytics
The website may use necessary cookies and, once configured, analytics tools to understand traffic, form activity and website performance. Analytics and advertising settings will be updated when deployed. Browser settings can be used to restrict some cookies, although this may affect website operation.
9. Access, correction and complaints
To request access to, correction of or deletion of information, or to raise a privacy concern, email quotes@harbourlightblinds.com.au. Harbourlight may need to verify the requester’s identity and may retain information where required for legal, contractual, insurance or record-keeping purposes.
10. Changes to this policy
This policy may be updated as the business, website, suppliers and legal obligations develop. The current version and update date will be published on this page.